Privacy Policy

Last updated: July 2026

At UKO, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

By using our website, you agree to the practices described in this policy.

Who We Are

UKO provides serviced office space and flexible workspace solutions throughout the West Midlands.

If you have any questions about this Privacy Policy, please contact us.

Information We Collect

Depending on how you interact with our website, we may collect:

• Your name
• Email address
• Telephone number
• Company name
• Information submitted through contact or enquiry forms
• Social media usernames (for competitions where applicable)
• Website usage information through cookies and analytics

We only collect information relevant to the services we provide and the enquiries you make.

How We Use Your Information

Your information may be used to:

• Respond to enquiries
• Arrange office viewings
• Provide information about our offices and services
• Manage tenancy enquiries
• Administer competitions and promotions
• Verify competition entries where required
• Improve our website and customer experience
• Comply with legal obligations

If you choose to receive marketing communications, we may occasionally send you updates about UKO, our office locations, news and special offers. You can unsubscribe at any time.

Competitions & Promotions

If you enter one of our competitions, we may collect your:

• Name
• Email address
• Telephone number
• Social media usernames or profile URLs

This information is used to:

• Administer the competition
• Verify eligibility and social media follows where applicable
• Contact the winner
• Maintain a record of entries
• Comply with legal requirements relating to prize draws

Competition information will only be used for marketing where you have given your explicit consent.

Lawful Basis for Processing

We process personal information where we have a lawful basis, including:

• Responding to your enquiries
• Providing our services
• Our legitimate interests in operating and improving our business
• Your consent, where required

Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Measure the effectiveness of our marketing

You can control or disable cookies through your browser settings.

Analytics

We may use analytics services to help us understand how visitors use our website. These services may collect anonymous information such as:

• Pages visited
• Time spent on the website
• Device information
• Browser type

This information helps us improve our website and the services we provide.

Third-Party Services

We may use trusted third-party providers to help operate our website and business, including:

• Website hosting
• Contact forms
• Analytics providers
• Cloud storage
• Email services
• Social media platforms

These providers only process information necessary to deliver their services.

How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purpose it was collected for, meet legal obligations and resolve any disputes.

Competition information is retained only for as long as reasonably necessary to administer the competition and deal with any queries relating to the prize draw.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, misuse or loss.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where appropriate
• Restrict or object to certain processing
• Withdraw consent where processing relies on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Marketing Preferences

Where you choose to receive marketing communications, we may send you occasional updates about UKO, available office space, news, events and special offers.

You can unsubscribe at any time using the link included in our emails or by contacting us directly.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of external websites and recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us.